Privacy Policy

Committed to protecting your rights

Childs Vision Pty Ltd Australia is committed to protecting your privacy. All information provided to us will remain confidential and protected. It will be used only as outlined in the information below.

What information does Childs Vision collect?

Childs Vision Pty Ltd Australia asks you for the following information:

Contact information

  • Name
  • Address
  • Phone
  • Email address

Personal details such as date of birth, gender

  • Your supporter ID number
  • Credit card numbers and/or bank account details
  • It is your choice how much of this information you provide.
  • All information you provide is held securely.

What do we use the information for?

We collect this information to:

  • Process donations and provide receipts
  • Maintain accurate details of our supporters’ history with the organization
  • Keep our supporters informed about our good work
  • Help us develop our marketing strategies in a cost effective ways
  • To ensure your privacy is protected, information from your record will not be disclosed or altered unless requested by you. We collect data such as your date of birth so we can use it to confirm your identity when you contact us. If you wish to allow another person to access your details (e.g. family member, personal assistant) you need to notify Oxfam Australia in writing and we will note this on your record.
  • As we have a large number of supporters, at times we use external providers to help us produce our communications and process donations. We require these providers to sign an agreement to keep your personal information confidential and secure.
  • When we contact you, or you contact us, we like to be sure that our staff are as skilled as possible in answering your queries and having conversations with you. From time to time we may monitor calls in order to do this.
  • We use Google Analytics to track visits to our website. We use this information to track the effectiveness of our website. Types of data collected include visits, length of visit, viewed pages and the technical capabilities of our visitors. These statistics will not identify you as an individual. For more information read Google’s Privacy Policy.
  • Please note, in some areas of our website links to our events or other sites can be found. These sites are not controlled by Childs Vision Pty Ltd Australia and therefore we cannot take responsibility for their content, claims of offer or privacy practices.

Access to your account

  • All supporters of Childs Vision Pty Ltd Australia for whom we have details recorded have the right to ask for a copy of these details at any time
  • Supporters also have the right to update and/or alter their details at any time. Supporters can manage their personal details online via www.childsvision.org.
  • Childs Vision Pty Ltd Australia will provide you with the opportunity to opt out of receiving future communications from us. Unsubscribe links are included at the bottom of every email that we send.
  • Should you have any issues in relation to Childs Vision Pty Ltd Australia and your privacy, you can raise this with our Complaints Officer who will address your concerns promptly and advise you of your rights
  • When contacting us, please provide the following information:
  • Name
  • Address
  • Phone
  • Supporter number (if known)
  • Date of birth

Maintaining your information:

  • To access or change your details register for Childs Vision Pty Ltd Australia and update your details instantly online.
  • Alternatively contact our donor services team:
  • Phone 07 56 606205
  • Mail us at Childs Vision Pty Ltd Australia, P.O.Box 8884 GCMC Qld 9726

Questions about privacy:

  • For further information about the privacy statement contact our Privacy Officer

Complaints

  • To register an issue in relation to the way Childs Vision Pty Ltd Australia has dealt with your privacy please contact our Complaints Officer:
  • Phone 07 56 606205
  • Mail us at Childs Vision Pty Ltd Australia, P.O.Box 8884 GCMC Qld 9726

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